Frequently Asked Questions
Expert advice on shipping, skincare routines, and your 111SKIN experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, and 7-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We offer a 28-day return policy for unused and unopened products in their original packaging. Please contact our customer care team to initiate a return.
Are 111SKIN products suitable for sensitive skin?
Yes, many of our products are formulated for sensitive skin. However, we recommend checking the specific ingredients list on the product page or performing a patch test before full application.
Do you test your products on animals?
No, 111SKIN is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients, nor do we ask others to do so on our behalf.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Klarna for flexible financing.