Returns & Exchanges

We want you to be completely satisfied with your 111SKIN purchase. If for any reason you are not, we offer a 30-day return policy for products in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Customer Care team or visit our online returns portal with your order number and email address to begin the process.

• 2.
  Prepare the Package

  Place the unused items securely in their original box and include the completed return form to ensure your refund is processed efficiently.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be issued to the original payment method within 5-10 business days.